These Terms of Service (the "Terms") set out the conditions for using the services (the "Service") provided by RestaurantOS / RestaurantOS (the "Company"). Registered users (the "Users") agree to use the Service in accordance with these Terms.
Article 1 (Application)
These Terms apply to all relations between Users and the Company concerning the use of the Service.
Article 2 (Eligibility — business use only)
The Service is intended for restaurants and other business operators to use for business purposes. It is not intended for use by individuals for non-business (consumer) purposes. Users represent and warrant that they are business operators and that they use the Service for business purposes.
Article 3 (Registration)
Registration is completed once a prospective User applies in the manner prescribed by the Company and the Company approves the application. The Company may refuse to approve an application if it determines that the applicant falls under any of the following, and is not required to disclose the reason.
- False statements at the time of application.
- An application from someone who has previously violated these Terms.
- Any other case in which the Company deems registration inappropriate.
Article 4 (Early access and availability)
The Service is currently offered as early access, and Users can use the Service at production quality immediately after signing up. The Company continues final tuning and quality improvement. General launch is planned for Q4 2026. The Company does not make representations about the status or timing of the Service that differ from the facts.
Article 5 (Fees and payment)
As consideration for the Service, Users shall pay the fees set out on the pricing page through the payment processor FastSpring, Inc. (Merchant of Record). Billing, invoicing and tax handling are performed by FastSpring, and statements show "FASTSPRING". All prices are in Japanese yen.
Article 6 (Early Access Member benefit / price guarantee)
The Early Access Member benefit is an optional early-participation benefit. A User who prepays 6 months of the discounted price for an eligible plan has that discounted price guaranteed for 3 years from general launch.
- This price guarantee is a contractual position tied to this agreement. It cannot be transferred to a third party, applies only to the contracting party, and is extinguished on cancellation.
- This price guarantee has no monetary value and cannot be refunded, exchanged for cash, or transferred to a third party.
- This price guarantee applies to the base service fee (before tax) and does not extend to payment fees, exchange rates, or changes in taxes and public dues.
Article 7 (Free points)
Free points are granted by the Company at no charge and cannot be purchased, exchanged for cash, or transferred to a third party. They may be used only as a discount on the Company's subscription fees. Free points are not intended to constitute a prepaid payment instrument, and no monetary refund is made.
- Free points have an expiry date. Points are grouped by the calendar month in which they were earned, and each month's group is valid for 3 years from that month, expiring at the end of the same month three years later (for example, points earned in September 2026 are valid until 30 September 2029). Expiry is determined in Japan Standard Time.
- Expired free points are forfeited and are not restored, refunded, or compensated. When points are used, those with the earliest expiry are applied first.
- The Company may change or discontinue the conditions, amounts, and usage terms of free points in line with the status of the Service. Points already granted remain usable until the expiry set out in the preceding items, under the usage terms in effect at that time.
- If a User violates these Terms, or if the Company determines that free points were obtained by improper means, the Company may revoke those free points.
Article 8 (Prohibited acts)
Users must not engage in the following when using the Service.
- Acts that violate laws, regulations, or public order and morals.
- Acts connected to criminal activity.
- Acts that infringe copyrights, trademarks, or other intellectual property rights related to the Service.
- Acts that destroy or interfere with the server or network functions of the Company, other Users, or third parties.
- Acts that may interfere with the operation of the Company's Service.
- Unauthorized access or attempts thereof.
- Collecting or accumulating personal information of other Users.
- Using the Service for improper purposes.
- Acts that disadvantage, damage, or cause discomfort to other Users or third parties.
- Impersonating other Users.
- Analyzing the Service by means the Company does not permit, such as reverse engineering.
Article 9 (Disclaimer)
The Company makes no express or implied warranty that the Service is free from factual or legal defects (including defects, errors, bugs, or infringements relating to safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, or security).
Article 10 (Suspension of the Service)
The Company may suspend or interrupt all or part of the Service, with prior notice to Users (or after the fact in an emergency), in cases of system maintenance or updates, force majeure such as natural disasters, or other unavoidable operational or technical circumstances.
Article 11 (Usage restrictions and deregistration)
If a User violates these Terms or in similar cases, the Company may, without prior notice, delete data, restrict that User's use of the Service, or cancel their registration.
Article 12 (Withdrawal, cancellation and refunds)
Users may withdraw or cancel at any time by the method prescribed by the Company. Refunds are handled under the separately published Refund Policy (a 14-day satisfaction guarantee after purchase; a refund of the prepaid amount if general launch does not occur by Q4 2026; otherwise no mid-term refund, with use permitted until the end of the period and no renewal thereafter).
Article 13 (Attribution of rights)
Intellectual property rights in the Service and related software belong to the Company or rightful holders. Data entered or registered by the User (such as store information) belongs to the User.
Article 14 (Disclaimer of warranties)
The Service is provided as is. The Company does not warrant its fitness for a particular purpose, accuracy, usefulness, continuity, or the like. AI suggestions and drafts are merely supportive; final judgment and confirmation are the User's responsibility. Except in cases of the Company's intent or gross negligence, the Company's liability for damages is capped at the amount the User paid to the Company in the preceding 6 months.
Article 15 (Changes to the Service)
The Company may, by notice to Users, change the contents of the Service or terminate its provision.
Article 16 (Changes to these Terms)
The Company may change these Terms when it deems necessary. Material changes are announced on this website before they take effect, and continued use thereafter constitutes consent.
Article 17 (Contact and notices)
Contact and notices between Users and the Company are made by the methods the Company prescribes, or via info@plugin-os.ai.
Article 18 (Governing law and jurisdiction)
These Terms are governed by the laws of Japan. In the event of a dispute concerning the Service, the courts of Japan shall be the exclusive agreed court of first instance.
On the legality of our fee structure
Regarding the Service's fee structure (the early-participation prepayment and price guarantee), we consulted a lawyer via Bengo4.com's "Minna no Houritsu Soudan" and received the view that it most likely does not constitute a prepaid payment instrument under the Payment Services Act. Quote: "The proposed '6-month prepayment + price guarantee' most likely does not constitute a prepaid payment instrument under the Payment Services Act." (Source: Bengo4.com "Minna no Houritsu Soudan" / answered by attorney Ryosuke Nakamura)
If you have any questions, please feel free to reach out. info@plugin-os.ai You can contact us by email.